• Ensure that all customer order is fulfilled daily and respond shipment enquiries to customer. • Track and trace shipments, i.e. critical orders, delayed orders etc. and communicate progress internally and to customer. Escalate problems as per the escalation procedure. • Preparation of monthly performance reports to the assigned customers as required. • Receive and action special requirements or instructions from the customer and produce. • Coordinate and schedule in-country transport movements – collections and deliveries, and communicate to warehouse supervisor. • Billing checking and issue the invoices in time.